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Abstract
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The nine dimensions of work, pay, promotion, recognition, benefit, supervision,
company and management, co-workers and working conditions demonstrate a
potential significance of this study which aims to identify the importance of job
satisfaction towards the employees’ loyalty at Fuji Xerox Asia Pacific Private
Limited.
Methods
Two hundred questionnaires were distributed to the employees of Fuji Xerox and
only 113 sets of questionnaires were returned, generating a response rate of 57%
from a random sampling of 200 employees. Three research questions directed the job
satisfaction level between the three variables (benefits offered, their supervisor and
management role, and the working environment), the correlation between job
satisfaction and the three variables, and the job satisfaction affect the employees
loyalty toward the company using regression analyzes.
Results
The benefits received show a neutral level of job satisfaction with the company
recognition for their achievement show the most dissatisfied. On the other hand, the
empowerment role and working environment show a slightly satisfied. Overall, the
correlation analysis confirms that there is a significant and positive relationship
between job satisfaction, role empowerment, environment, benefits and employee
loyalty. Among the variables, benefits are the most important, follow by working
environment and role of empowerment.
Conclusion
Many areas in the company affect the job satisfaction and employee loyalty. From
the analysis and findings done in the study, we can conclude that the relationship
between benefits, role empowerment, working environment, job satisfaction and
employee loyalty are positively interrelated. In conclusion, this study provides an
overview and opportunity for Fuji Xerox to maintain, respond, evaluate and improve
their strategies in the employees’ retention programs and job satisfaction.
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