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You searched Library Catalogue - Author: Loades, David.
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Tisch, Jonathan M
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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch and Karl Weber
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Hoboken, N.J. : John Wiley & Sons, Inc., 2007
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Ford, Robert C.
Title
Managing the guest experience in Hospitality
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Africa: Delmar, 2000
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Davidoff, Donald M.
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Contact: : customer service in the hospitality and tourism industry
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Englewood Cliffs, N.J.: Prentice Hall, 1994
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