Internet banking is one of the e-commerce features that may improve financial
institutions’ services (Dawes and Rowley 1998). In Malaysia, there are 25 banks providing Internet banking services. However, there are still many Internet users yet to become
Internet banking subscribers. This study will explore factors influences Internet banking adoption, focusing study on the impact of perceived usefulness, perceived ease of use and perceived security and privacy on the intention to use Internet banking.
This cross sectional study was conducted in a natural environment whereby variables were not controlled or manipulated.
Finding shows the major barriers for consumers to use Internet banking was the security and privacy issues. Consumers are doubtful whether the system is capable to protect their
personal information and property.
Notes
Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)