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You searched Library Catalogue - Title: basics of social research / Earl Babbie
Call Number (WOU) SP CEMBA 2011 43
Author Ong, Chong Chiang
Title The study on balanced scorecard implementation in SME organizations within IT sector / Ong Chong Chiang
Abstract This study extends the understanding on the prospective and positive impacts of Balanced Scorecard (BSC) implementation in small and medium sized enterprises (SMEs) within the Information Technology (IT) sector. Papers and past researches were reviewed to identify the related issues for the basic study of the research. The perceptions in the targeted SME IT organization and also their acceptance to use BSC approach to measure their performance were studied. To substantiate the research work, an interview was conducted with a Project Manager to seek information from the perspective of a performance assessor. On the other side, survey questionnaires were distributed to selected groups of employees who hold different positions in the organization. The research findings show that the employees are not aware on BSC and their existing performance measurement system does not clearly show the communication of the top business strategy to the lower sub departments. The suggestion to put BSC performance measurement framework in the organization received positive acceptance among the employees and scorecards for individual employee, project and organization with the cascading of strategy objectives into BSC perspectives in an IT organization is outlined as well.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2011
Physical Description 92 p.; 30 cm.
Subject Wawasan Open University -- Dissertations
Subject Performance -- Measurement
Subject Organizational effectiveness -- Measurement
Subject Small business -- Malaysia

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