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You searched Library Catalogue - Author: Leo, Ann Mean
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Lucas, Robert W.
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Customer service : skills for success / Robert W.Lucas.
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New York : McGraw Hill, 2015.
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Wellington, Pat
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Effective customer care / Pat Wellington.
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London : Kogan Page , 2010.
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Doole, Isobel
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Understanding and managing customers
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Harlow, England: Prentice Hall/Financial Times, 2005
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Wilson, Charles
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Profitable customers: : how to identify, develop and retain them
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London: Kogan Page, 1996
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Eunson, Baden
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Communicating with customers
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Brisbane: John Wiley, 1995
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