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You searched Library Catalogue - Publisher: Cambridge University,
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Call Number (WOU)
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SP CEMBA 2012 32
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Author
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Lim, Si Wei
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Title
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Servant leadership and organisational commitment among CIMB bank executives in Penang, Malaysia / Lim Si Wei
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Abstract
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This research examined the relationship between servant leadership (altruistic calling, emotional healing, wisdom, persuasive mapping and organisational stewardship) and organisational commitment (affective commitment, continuance commitment and normative commitment) among executive staff in CIMB Banks in Penang, Malaysia. Fifteen hypotheses were tested in this study. A total of 160 questionnaires were distributed to the executive staff from ten branches of CIMB Bank in the North East region of Penang Island over a period of three weeks from the end of March to the middle of April. 107 questionnaires were usable yielded a response rate of 67%. The collected data were analysed using factor analysis, reliability analysis, descriptive analysis, correlational analysis and multiple regression analysis. The results revealed that emotional healing was significantly positively related to continuance commitment and normative commitment. It was also showed that altruistic calling was significantly positively related to normative commitment while wisdom was found to be significantly positively related to affective commitment.This study provided some theoretical and practical implications. Theoretically, this study provides new insights to the literature on the relationship between servant leadership and organisational commitment among CIMB Bank executives in the North East region of Penang Island. It also provides insights of the commitment profile and perceived servant leadership profiles to the management team. This may serve as guidance for the management team to improvise the leadership training programme for their managers. Limitations and suggestions for future studies were discussed. This study highlighted the importance of having a right leader to manage their employee to achieve greater organisational commitment. It underlies the managerial responsibility for timely and committed organisational intervention, which in turn would augur well for the retention of valuable human resources.
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2012
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Physical Description
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180 p.; 30 cm.
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Subject
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Wawasan Open University -- Dissertations
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Subject
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Servant leadership -- Malaysia
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Full Text
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View full-text here (Pages edited)
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