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You searched Library Catalogue - Author: Keller, Eric
Call Number (WOU) SP CEMBA 2013 57
Author Yap, Chee Hoong
Title An empirical study of the ISO 9000 standards’ contribution towards total quality management in a manufacturing company in Malaysia / Yap Chee Hoong
Abstract This research study presents the results of an empirical study on the contribution of ISO 9000 standards towards total quality management (TQM) in a manufacturing company in Malaysia. The literature review described the motive that leads to ISO 9000 with the debate of the optimistic views and the pessimistic views of the certification. The research conducted on the samples size of 82 respondents within the said manufacturing plant to examine the ISO 9000 standards’ capability and effectiveness as an entry key to TQM. A theoretical framework is developed to measure six TQM categories performance improvement in the company and used to test the basic research hypothesis: Can ISO 9000 quality assurance standards provide a good first step towards total quality management? The findings indicated that the certified company’s performance showing improvement in each category. Results also revealed the true motive of certification and the benefits from certification. The certified company is recommended to focus important TQM’s soft elements that have strongly influenced the business performance rather than the hard ones.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA).
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2013.
Physical Description 1 online resource ( 66pages) : illustrations, text file, PDF.
Subject Manufacturing -- Malaysia
Subject Quality management

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