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You searched Library Catalogue - Title: Sturdy statistics nonparametrics and order statistics/ Frederick Mosteller and Robert E. K. Rourke.

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Author Evenson, Renee,
Title Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.
Publisher/Year New York : AMACOM, 2011.
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Author Gabbott, Mark
Title Contemporary services marketing management: : a reader
Publisher/Year London: The Dryden Press, 1997
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Title Understanding services management : intergrating marketing, organisation behaviour, operations and human resourse management / William J. Glynn and James G. Barnes (eds)
Publisher/Year New Delhi : Prentice-Hall of India, 1995
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