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You searched Library Catalogue - Title: Kajang, Selangor: Norhayati Razali, 2015.
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Call Number (WOU)
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SP CEMBA 2016 68
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Author
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Maheran Binti Hamdani
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Title
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KPI a tool of measure on employee performance: case of PNB Commercial Sdn Berhad, Johor Bahru Malaysia. / Maheran Binti Hamdani
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Abstract
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Performance management is an important component of employee’s development. A well- executed performance management system incorporated with training and development, career planning, remunerations package, promotions, transfers, disciplinary procedures, termination and other development process needs in an organization. Key Performance Indicators (KPI) is one of the tools to measure employee’s performance. This research is a case study on how KPI should be a vital navigation instruments used by an organization to understand whether the performance are on course to success or not. A right set of KPI will highlight on individual as well as departmental performance that align to the overall company’s performance. Benchmarking KPIs is used to identify poor performing area and estimating improvement potential. This research objective are study the suitability of KPI in the organization, to find out the possible effect from the implementation and later to recommend the company to make a huge change in the replacing the current performance appraisal method to KPI
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2016
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Physical Description
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1 online resource (108 pages) : illustrations, text file, PDF.
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Subject
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Staff performance
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