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You searched Library Catalogue - Author: Deal, Jennifer J
Call Number (WOU) SP CEMBA 2012 50
Author Saravaiswaran a/l Ramakrishnan
Title The effects of shift work on employees' emotional exhaustion : the case of Malaysian electric utility / Saravaiswaran a/l Ramakrishnan.
Abstract This research study is done to examine the effects of shift work together with other predictor variables on employees’ emotional exhaustion. In addition, the study focuses on the profession of electricity controllers working in a control room setting on a backward rotating shift schedule for a Malaysian Electric Utility that has no client contact and minimal interpersonal interaction. Data for this study is obtained through a self-administered questionnaire targeted towards the population of electricity controllers in the regional control centre located in Penang and Kuala Lumpur using the Google Drive online survey. (N = 25) Employing the Job Demands-Resources (JD-R) Model, hypothesis was formulated to reflect on how the negative effect of shift work creates work-family conflict which successfully limits the positive effects of Job Resources and heightens the Job Demands variable in predicting emotional exhaustion. Hierarchical Regression Analysis in Step 1 revealed that Job Demands alone predicted a substantial variance in emotional. In step 2, the variable of Job Resources was included together with Job Demands and emotional exhaustion was found to be higher than step 1. Finally in Step 3, work-family conflict variable was included together with Job Demands and Resources which accounted for the highest variance increment in emotional exhaustion. Thus the findings of all 3 three steps conformed to the drawn hypothesis. The implication of shift work is well discussed so that a good understanding of how non-standard working schedule contribute to the theoretical process of emotional exhaustion together with the effects of working on shift. This study provides evidence on how the scales of the independent variables (role conflict, role ambiguity, unfavourable working conditions, less perceptive supervisory support and satisfaction, work-family conflict) differentially contribute to the experienced emotional exhaustion suffered by controllers. The result of this study can be positively used by management to combat consequences of emotional exhaustion on organisational outcomes such as high turnover, lowered productivity, absenteeism and reduce the likelihood of burnout which may affect effective operations. Researchers continue to study emotional exhaustion in professions with high customer or interpersonal contact even though they have recognized that emotional exhaustion occurs beyond the human service profession. My study of emotional exhaustion in electricity controllers, a profession with no client and minimal interpersonal contacts seeks to extend the coverage of the literature
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA).
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2012.
Physical Description 1 online resource (100 pages) : illustrations, text file, PDF.
Subject Psychology, Industrial -- Malaysia.

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