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You searched Library Catalogue - Subject: Leadership and learning.
Author
Finch, Lloyd C
Title
Telephone courtesy & customer service / Lloyd C. Finch
Edition
3rd ed.
Imprint
Boston : Thomson, 2000
Description
vi, 106 p.: ill.; 26 cm.
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Table of Contents
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HQ Library-General Collection
BJ2193 F492 2000
1
0000001276
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