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Records 1 through 2 of 2 1 full items(3) marc Add To Subset Remove From Subset Select to add record to cart Number Available: 2 Available At: HQ Library-General Collection, RCIpoh-General Collection Author Zeithaml, Valarie A. Title Services marketing : intergrating customer focus across the firm / Valarie A. Zeithaml , Mary Jo Bitner and Dwayne D. Gremler Publisher/Year New York : McGraw- Hill, 2013 Extended Info Summary Barnes & Noble   2 full items(8) marc Add To Subset Remove From Subset Select to add record to cart Number Available: 3 Available At: HQ Library-General Collection, RCJB-General Collection, RCKC-General Collection Author Zeithaml, Valarie A. Title Services marketing : intergrating customer focus across the firm / Valarie A. Zeithaml , Mary Jo Bitner and Dwayne D. Gremler Extended Info Summary Table of Contents Barnes & Noble

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