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You searched Library Catalogue - Subject: Customer satisfaction.
Author Katz, Harry C.
Title An introduction to collective bargaining and industrial relations / Harry C. Katz
Edition 4th ed.
Imprint Boston : McGraw-Hill/Irwin, 2008
Description xiii, 514 p. : ill.; 24 cm.
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Table of Contents
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1 HQ Library-General Collection HD6971.5 K19 2008 1 0000022789 Available
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