The purpose of this research study is to understand and find out what are the factors required from containers haulage operators specifically in Pasir Gudang area to improve the service quality of container haulage operations for a company ABC CO. Sdn. Bhd. which is operating in the Pasir Gudang Industrial area as a manufacturer and involved in the importation of raw materials and export activities of semi-finished and finished products worldwide.
Notes
Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CEMBA).