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You searched Library Catalogue - Author: Wade, Donald.
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Call Number (WOU)
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SP CEMBA 2016 74
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Author
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Yeoh, Keng Yan
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Title
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The positive and negative effects of using work-related whatsApp group chat for work. / Yeoh Keng Yan
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Abstract
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The rise of new communication technology especially instant messaging application in organization enables people to communicate in the new difference ways. Through new instant messaging systems such as WhatsApp, people now can easily contact others for social purpose as well as for work purpose. Using of work-related WhatsApp group chat for work provides a lot of benefits as well as some negative effects. In this paper, I developed an empirical study to examine both the positive effects and negative effects of using WhatsApp group chat for work. I gathered data from survey of 72 employees from my organization. The results showed that the use of work-related WhatsApp group chat had improved the communication quality among employees and enhance the employees’ work effectiveness. Nevertheless, using of work-related WhatsApp group chat for work also had negative impacts such as increase of the work overload perception and work-home conflict perception among employees. I concluded that management of company should pay attention to and identify the mechanisms that can lessen theses negative effects.
Keywords: WhatsApp group chat, Communication Quality, Work Effectiveness, Work
Overload, Work-home conflict.
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2016
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Physical Description
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1 online resource ( 86 pages) : illustrations, text file, PDF.
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Subject
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Business communication -- Technological innovations
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