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You searched Library Catalogue - Author: Dock, V. Thomas
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Call Number (WOU)
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SP CEMBA 2011 64
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Author
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Cheng, Kim Bong
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Title
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The relatioship of total quality management practices and contractor's organisational performance in Penang second bride design and build project / Cheng Kim Bong
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Abstract
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The purpose of this research is to examine the relationship between the Total Quality
Management (TQM) practices and organisational performance in Penang Second
Bridge project. TQM practices adopted from Malcolm Baldrige National Quality
Award (MBNQA) criteria are the independent variables comprises of leadership,
strategic planning, customer focus, information and analysis, people management,
and process management. The dependent variable is the organisational performance.
The proposed hypotheses were tested for positively significant relationship between
TQM practices and performance.
A total of 190 questionnaires were distributed to those that are involved in the project
from the period between the fourth weeks of August 2011 and collected by end of
September 2011. 172 responded with a response rate of 91%. The collected data
were analysed using multivariate analysis adopting Software Package for Social
Science (SPSS) version 17.0. The collected data were subjected to factor analysis,
reliability analysis, descriptive analysis, correlation analysis and multiple regression
analysis. The multiple regression analysis revealed that people management,
information and analysis, customer focus, leadership and strategic planning were
positively significantly related to performance. However, the process management
was observed to be not positively significantly related to performance. Hence,
hypotheses H1a, H1b, H1c, H1d, and H1e were supported and H1f was not
supported. From the theoretical perspective, the results of this research was
supported by the findings that MBNQA criteria were consistent predictors of
organisational performance (Darryl D. Wilson et al, 2000). For the managerial
implications, people management was found to be the most siginificant factor
contributing to performance followed by information and analysis, customer focus,
leadership, and strategic planning.
The limitation of the study and suggestion for future study were also laid down. In
conclusion, the outcome of the study could provide valuable knowledge to top
management to refine on TQM practices to improve on performance.
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2011
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Physical Description
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141 p.; 30 cm.
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Subject
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Wawasan Open University -- Dissertations
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Subject
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Total quality management -- Malaysia
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