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You searched Library Catalogue - Author: Wong Jia Ing
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Batat, Wided
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Experiential marketing : consumer behaviour, customer experience and the 7Es / Wided Batat.
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London : Routledge, 2019.
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Azlea Binti Ahmad Malek
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The need to improve customer services and experience of banking industry in digital age. / Azlea Binti Ahmad Malek.
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Penang : School of Business and Administration, Wawasan Open University, 2018.
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Tan, Sue Lin
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Antecedents and consequences of avoidance of face to face performance appraisal interview / Tan Sue Lin
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Penang : School of Business and Administration, Wawasan Open University, 2015
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Gallagher, Richard S.
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The customer service survival kit : : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.
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New York : AMACOM American Management Association, [2013]
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Solis, Brian.
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The end of business as usual : : rewire the way you work to succeed in the consumer revolution / Brian Solis.
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Hoboken, N.J.: John Wiley, 2012.
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