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You searched Library Catalogue - Title: 3rd convocation ceremony address by Prof Dato' Dr Ho Sinn Chye, Vice Chancellor and Chief Executive Officer
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Call Number (WOU)
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SP CEMBA 2016 59
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Author
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Chiang, Yi Ting
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Title
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Companies At Johor after ISO 9001 implementation and certification. / Chiang Yi Ting.
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Abstract
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Purpose - This research paper aims to explore the relationship between ISO 9001
certification and the perceived benefits for three manufacturing companies at Johor. Based on literature review and many of the past researchers, expected benefits for ISO 9001
certification are customer satisfaction, on-time delivery performance and product quality.
This study is to analyse the dimension under ISO 9001 certification may influence the
company performance derived from the positive effects of implementing the ISO standards.
Design / methodology approach - A survey instrument was used for quantitative data
collection. All items were measured on a seven Likert scale. The data were analysed
statistically by means of Statistical Package for Social Scientists. Reliability, Correlation ,
Descriptive and Factor Analysis are performed. Regression analysis was used to test the
hypothesis. Both validity and reliability of the measures were checked in order to reduce
measurement error. A total 60 data have been collected from valid questionnaires received
from 3 manufacturing companies in JB. Findings – The results shows that ISO 9001 certification is positively related to customer satisfaction, on-time delivery and product quality performance. The study also revealed that significant relationships were existed between ISO 9001 certification and the dependent variables. Customer satisfaction has weak positive relationship whereas delivery and product quality has moderate positive relationship with ISO 9001 Practical Implications – The significant relationship validated in this case study shall serve as reference for companies to focus on those key dimensions in ISO 9001 implementation. Production efficiency is closely linked to On-time delivery , and thus training provision and enhancement of communication shall be practiced across the organization. Management shall cultivate a customer focus culture in the organization to ensure customer satisfaction is achieved.
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2016
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Physical Description
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1 online resource ( 109 pages) : illustrations, text file, PDF.
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Subject
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ISO 9001 Series Standards
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Subject
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Act -- Quality control
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