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Business etiquette : an introduction / Nagasudha Ravinuthala (ed.)
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Hyderabad: Icfai University Press, 2006
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Rahmat Ismail
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Etika sosial: : satu peradaban dalam kehidupan sosial manusia
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Kuala Lumpur: Utusan Publications, 1997
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Corr, John
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Complete idiot's guide to etiquette
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New York: Alpha Books, 1996
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Browns, Penelope
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Politeness: : some universals in language usage
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New York: Cambridge University Press, 1987
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Manners and customs [Video tapes]
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