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You searched Library Catalogue - Author: Yee, Vivian Chiew Ling
Call Number (WOU)	HD57.7 .M525 2008eb
Call Number (DISTED)	HD57.7 .M525 2008eb
Author	Michelli, Joseph A.,
Title	The new gold standard [e-book] : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli
Notes	Includes bibliographical references and index
Publisher/Year	New York : McGraw-Hill, c2008
Series	McGraw Hill professional
Subject	Leadership
Subject	Total quality management
Subject	Corporate culture
Subject	Customer services
Subject	Success in business
Full Text	View Ebscohost e-Books Collection here here
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