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Author Smith, Ian
Title Meeting customer needs
Publisher/Year Oxford: Butterworth-Heinemann, 1994
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Author Reeves, Tom
Title Managing effectively: : developing yourself through experience
Publisher/Year Oxford: Butterworth-Heinemann, 1994
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Author Mabey, Christopher
Title Developing human resources
Publisher/Year Oxford: Butterworth-Heinemann, 1994
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Author DeVrye, Catherine
Title Good service is good business: : 7 simple strategies for success
Publisher/Year Sydney: Prentice Hall, 1994
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Author Bell, Desmond
Title Managing quality
Publisher/Year Oxford: Butterworth-Heinemann, 1994
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