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Smith, Ian
Title
Meeting customer needs
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Oxford: Butterworth-Heinemann, 1994
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Reeves, Tom
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Managing effectively: : developing yourself through experience
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Oxford: Butterworth-Heinemann, 1994
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Mabey, Christopher
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Developing human resources
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Oxford: Butterworth-Heinemann, 1994
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Bell, Desmond
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Managing quality
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Oxford: Butterworth-Heinemann, 1994
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Wilson, David A.
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Managing information for continual improvement
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Oxford: Butterworth-Heinemann, 1993
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