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You searched Library Catalogue - Author: Yeoh, Rachel
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Call Number (WOU)
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SP CEMBA 2011 60
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Author
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Yim, Chiew Lee
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Title
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The relationship between human resource management practices and job satisfaction : a case study among employees in Federal Express Services (FedEX) Penang / Yim Chiew Lee
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Abstract
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This research examined the relationship between human resource management
(HRM) practices (training, supervisory communication, compensation and benefits)
and job satisfaction among employees in Federal Express Services (M) Sdn Bhd
(FedEx), Penang, Malaysia. The independent variable is the HRM practices,
whereas, the dependent variable is job satisfaction. The research hypothesised the
relationship between the HRM practices and a job satisfaction. The theories that
support the theoretical framework are the Herzberg’s Two Factor Theory and
Affected Theory. A total of 120 questionnaires were distributed to employees of
FedEx in Penang from the period of middle of September to the end of October in
2011. A total of 110 usable questionnaires were returned which yielding a response
rate of 92 per cent. The collected data were analysed statistically using multivariate
statistics which included factor analysis, reliability analysis, descriptive analysis,
correlational analysis, and multiple regression analysis. Results showed that
supervisory communication is significantly positive related to job satisfaction.
However, there were no significant relationship found between training and job
satisfaction, as well as compensation and benefits with job satisfaction. Hence, only
one hypothesis out of three was supported. This study had theoretical implications
contributed to the literature on the HRM practices (training, supervisory
communication, compensation and benefits) and job satisfaction. Practically, this
study highlights the importance of supervisory communication in relating to job
satisfaction in FedEx Penang, Malaysia. It shed some lights to the supervisor to
communicate effectively to their subordinates. Limitations of this study have been
discussed with suggestions for future research purposes. As a conclusion, this study
discovered the growing importance of the HRM practices in affecting job satisfaction
among FedEx employees in Penang.
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Notes
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Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
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Publisher/Year
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Penang : School of Business and Administration, Wawasan Open University, 2011
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Physical Description
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125 p.; 30 cm.
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Subject
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Wawasan Open University -- Dissertations
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Subject
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Job satisfaction -- Malaysia
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