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You searched Library Catalogue - Publisher: McGraw-Hill/Irwin,
Call Number (WOU) SP CEMBA 2016 6
Author Chong, Kwai Yong
Title Aged care facilities and services in Ipoh / Chong Kwai Yong
Abstract The provision of optimum care services for the ageing population depends greatly on the understanding of their views and perceptions. Quality of life is unarguably a personal and variable concept. It is best assessed through residents’ own experiences, focusing on their preferences and perceptions on quality aged care services. 82 residents, respectively arranged by the operators from 8 out of the 10 approached old folk homes in Ipoh, responded individually to provide their views and comments via an in-depth interview guided by a questionnaire. With least or no supervision from the operators during the interview sessions, it has led to obtaining genuine response on certain “sensitive” issues and few core themes were extracted from the interviews. Although majority agreed that charges typically correspond to the services received, “nothing for nothing, and very little for a half penny” - they are of absolute opinion to gain value for money to enjoying quality services at reasonable charge.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2016
Physical Description 113 p.; 30 cm.
Subject Age -- Population

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