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Number Available: 6
Available At: RCJB-Audio-visual/Multimedia, RCJB-General Collection
Author Fitzsimmons, James A
Title Service management : operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons
Publisher/Year New York : McGraw-Hill, 2008
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Number Available: 3
Available At: RCJB-General Collection, RCKC-Audio-visual/Multimedia, RCKC-General Collection
Author Fitzsimmons, James A
Title Service management : operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons
Publisher/Year Boston, Mass. ; New York : McGraw-Hill, 2006
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