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Call Number (WOU) SP CEMBA 2014 24
Author Chee, Choon Yin
Title A study on the factors affecting the job satisfaction of staffs in JHB private hospital in Johor Bahru / Chee Choon Yin
Abstract The purpose of the study is to determine the factors affecting the job satisfaction of employees in JHB private hospital in Johor Bahru where its management is encountering increased level of patients and visitors complaints on its services. Over the last 2 years, the management has also noticed increase in turnover of its staffs and reduced level of motivation of its staff. From the study of 50 respondents by means of structured questionnaire, the study aims to understand the factors affecting its quality of service based on several theories relating to job satisfaction and job motivation. From the responses obtained, the data is analysed in identifying the presence of relationship between independent variables and the dependent variable being conducted for the research. In the case of JHB hospital, its employees are found to be dissatisfied with their job based on the survey where the mean value of overall job satisfaction was at 2.58 (below the neutral value of 3). The main factors where its employees are most concerned with are salary, work itself and opportunities for advancement based on the respondents’ feedback.Several solutions has been proposed in addressing the factors affecting the job satisfaction of its employees such as introducing variable portion of bonus in address salary concerns, job redesign in enhancing job context and opportunities for promotion for high achievers.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2014
Subject Wawasan Open University -- Dissertations
Subject Job satisfaction
Subject Hospitals, Private -- Malaysia

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