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Call Number (WOU) SP CEMBA 2011 66
Author Wong, Hin Chow
Title A review of factors that encourage greater motivation among critical employees in MPH bookstores / Wong Hin Chow
Abstract In human resource management, motivation has been one of the most difficult and important subject. Further, due to the business environment changes quickly and becomes more competitive, enhancing the motivation level among the workforce become more challenging and utmost important especially among the critical worker. High motivation level in the workplace will increase critical employees retention and to increase desirable behaviors in the organization. The purpose of this research is to review the factors that enhance the motivation level among the critical and high-performance employees in the workplace. In this study, the population is derived exclusively from the MPH Bookstores workforce. The most significant finding of this study was that immediate supervisor plays the most important role in enhancing the motivation level among the critical staffs in a business unit. Though, there are many research papers’ on this subject, this result is important as this finding is in Malaysia context unlike the earlier published paper. Hence, this study may provide a new direction for the human resource practitioners in Malaysia to consider when formulating their strategy. Secondly, result in this study also showed the significant positive relationship between organization characteristics and motivation level. Hence, it is recommended that human resource strategy should include on formulating a more comprehensive development program and better job design to increase the motivation level in the workplace. Lastly but not the least, based on the findings of this study, the author made a few recommendations that may be implemented immediately and without additional major resources. Further, the author also explains how these efforts will serve as a strategy to improve motivation level which will increase retention rate among the critical employees.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2011
Physical Description 119 p.; 30 cm.
Subject Wawasan Open University -- Dissertations
Subject Employee motivation -- Malaysia

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