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You searched Library Catalogue - Subject: Teleshopping Malaysia
Call Number (WOU) SP CEMBA 2010
Author Chan, Chee Yien
Title Factors that contributed to the failure in implementation of the key result areas for TPSB/ Chan Chee Yien
Abstract Many organizations are implementing performance measuring systems to gain the benefits from them. Some has been successful while some failed due to various reasons. This study focuses on one organization located in Johor which had implemented the Key Result Area as one of the performances measurement system but was not successful. The objectives of the research study are to identify the key factors that contributed to the Key Result Area implementation failure and to identify the consequences resulted from the failure and to suggest solution and improvement plan to over come issues in the failure. A questionnaire was designed based on literature review. The participants were randomly selected to answer the questionnaire and data are collected and analyzed using SPSS software. xiv The main findings revealed that factors contributed are; lack of regular review, no detailed training, no IT support, no Balanced Scorecard software to assist and the design of the Key Result Areas system was too complicated. However, the implication of these findings was valid during the time of the study and it cannot be generalized as it was only conducted on one organization. Recommendations were made for the overcoming of the problems found. One of the recommendations is that a comprehensive training scheme shall be targeted at the executive group, the IT department and personnel who will be fully involved in the implementation process including the purchasing of software tools and also for the organization to provide close supervision during the implementation process.
Notes Final project report submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (CeMBA)
Publisher/Year Penang : School of Business and Administration, Wawasan Open University, 2010
Physical Description 101 p.; 30 cm.
Subject Wawasan Open University -- Dissertations

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