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You searched Library Catalogue - Title: study on the information technology risk (IT risk) management for a financial institution in Malaysia / Seow Fui Kong

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Author Tisch, Jonathan M
Title Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch and Karl Weber
Publisher/Year Hoboken, N.J. : John Wiley & Sons, Inc., 2007
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Author Ford, Robert C.
Title Managing the guest experience in Hospitality
Publisher/Year Africa: Delmar, 2000
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Author Davidoff, Donald M.
Title Contact: : customer service in the hospitality and tourism industry
Publisher/Year Englewood Cliffs, N.J.: Prentice Hall, 1994
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